At , we are committed to ensuring that every puppy finds a loving and suitable home. We understand that unforeseen circumstances may arise, and we strive to provide a fair and ethical return policy to protect both our puppies and adopters.

1. Puppy Return Eligibility

We accept puppy returns under the following conditions:

• The return request is made within 14 days of adoption.
• The puppy is in good health, without any injuries or illnesses caused post-adoption.
• The adopter provides a valid reason for the return (e.g., severe allergies, unexpected life changes, or incompatibility with the household).
• The puppy has not been resold, rehomed, or neglected.

2. Health-Related Returns

• If a health issue is discovered within 7 days of adoption that was not disclosed at the time of adoption, we require a licensed veterinarian’s report to assess the situation.
• In cases of genetic or hereditary health conditions diagnosed within the first six months, we may offer an exchange for another puppy if available.

3. Refund & Exchange Policy

• Refunds: Partial refunds may be issued depending on the reason for the return and the condition of the puppy.
• Exchanges: If an adopter wishes to exchange their puppy for another, we will assess the situation and determine eligibility based on availability.

4. Return Process

To initiate a return, please follow these steps:

1. Contact us via email or phone within the eligible return period.
2. Provide the adoption receipt, a detailed explanation, and any supporting documents (e.g., vet reports).
3. Arrange a return appointment at our facility for evaluation.

5. Important Notes

• We do not accept returns based on personal preference changes after the adjustment period.
• Returns due to neglect or mistreatment will not be accepted, and we reserve the right to take legal action if animal welfare concerns arise.
• Our priority is the well-being of each puppy, and we will always act in their best interest when processing returns.

For further questions, please contact infos@woodlandhillsbernedoodles.com